How do I determine the size of my wrist or finger?

Please refer to our > Size Chart online or in-store. If you need further assistance, please contact our customer service team.

Do products come with a warranty?

Due to the complex workmanship of certain gold products, a warranty will be provided, along with basic instructions for jewelry care and maintenance. Should you have further questions, please write to our customer service team.    

What are the materials used in your products?

Silver Twinkle only uses fade-resistant and hypoallergenic 925-970 sterling silver and 10-karat and 14-karat gold, accompanied by natural gemstones and hydrophilic silk wax thread, so you can enjoy longer-lasting wear in rain or shine.

Can damaged items be repaired?

The extent of the damage will be assessed, with the repair fee quoted based on the damage. In cases where the damage is too extensive, repair would not be recommended. 

What is the difference between earring hoops and earring studs?

Earrings are sold as a pair (two earrings), with standard ‘push back’ earring backs.
Studs are sold as single units. As they are secured by ball screw backs, our stud earrings can be worn on the reverse side, too.

What is the shipping time for off-the-shelf and made-to-order items?

Off-the-shelf items: After payment, your order will be shipped out within 3-5 business days (For special events/promotions, this will be adjusted to 7-10 days). Shipping time will vary depending on the chosen shipping method.

Made-to-order items: After payment, your order will be shipped out within 5-6 weeks. Made-to-order items are produced individually, so please allow for more time to complete the order and take this timeframe into consideration before purchasing. Should your ordered item/s be completed earlier, we will also ship out your order in advance.

Why do actual products look different from product images on the website?

While we strive to minimize the differences between actual products and product images, there may be color discrepancies due to photography effects and differences in monitor displays. Before placing your order, it is recommended that consumers are aware of the slight color differences that may be present and have checked the actual size descriptions. 

How do I use store credit?

$1 credit= NTD$1.

Purchase over $1000, can be used $500 maximum.